Call back FAQ
How to make calls by callback?
Answer: To make a call, please use your mobile phone or fixed telephone to dial the callback number +16046383289(English),+16046383288(Chinese),(absolutely free), hang up immediately after the first ring and then wait for the incoming call. Answer the call, then enter the PIN following the voice instruction. Now enter your destination number(begin with 00+country code) and then press #. Attention: the format of your destination number should be [00][country code][number]
For example:
Dial a fixed telephone: 0086218789566
Dial a mobile phone:008613856366080
How to register callback card?
Answer: After you enter the PIN following the voice instruction, the system will register your PIN number with the phone number you are using. To dial the next call, you can enter your destination number without entering PIN afer you answer the incoming call from the system. If you get zero balance, the registration will be cancelled automatically. If you make a call by another phone number, you should reenter the PIN, and the system will cancel the PIN registration with the before phone number.
How to make calls without hanging up?
Answer: After the party you called hanging up, you can press ** to return to the voice instruction and redial the number you wish to reach. If you want to repeat previous calling, please press *4# instead of destination number after pressing ** to return to the voice instruction.
How to buy a callback card?
Answer: Please login our website, you can buy it or contact us by e-mail at service@hihicall.biz. We will let you know the relevant sales agent.
Should callback cards be paid in USD?
Answer: No, we sell the cards in RMB and the price is listed on our website. Moreover, the value of cards are in USD and the rate is counted in USD.
How to check the calling rate of callback?
Answer: Please login our website, you can find rate detail in "check rate".
How to check the balance of callback card?
Answer: please use your mobile phone or fixe telephone to dial the callback number +16046383289(English),+16046383288(Chinese). Hang up and answer the call. The voice instruction will supply the balance of the card and how long you can make the card.
How does callback to make a billing?
Answer: You are only charged if you talk successfully, no other charge for you. When you answer the callback system, it is free.
What should I do when insufficient balance happens during the calling?
Answer: It means the balance of your callback card can't make you finishing the calling, your calling will be disconnected. Please hang up. The registered phone number will be cancelled automatically. Please buy another new card to make calling.
How can I receive incoming call for system if I use fixe telephone?
Answer: If you use fixe telephone to dial callback number, please hang up as soon as you hear the first ring and wait for the incoming call. If you use mobile phone to dial callback number to dial callback number, please hang up voluntarily so that we can call you back immediately.
Soft Phone FAQ
How to make calls by HiHicall ?
Answer: please go to Download, download HiHicall dialer and install it on to your computer, then enter your phone card and password to login. Make calls as the following rule:
For common phones, please dial as 00+ country code +city code+ number
For mobile phones, please dial as 00+country code +mobile number.
How to check calling rates ?
Answer: Please login the homepage , sign up your accounts, you will find rates details.
Can I use HiHicall if I am using dial-up internet?
Answer: Yes,HiHicall is suitable for any internet connection such dial-up, DSL, cable connection,etc.
How to buy HiHicall phone card?
Answer: please find HiHicall reseller or email to us , we will let you know the latest sales agent.
How to recharge by recharge card?
Answer: Sign up your account and fill in your HiHicall number and password, then enter management system. Click “Customer Recharge ” linkage of Client Management menu, enter User Recharge page, put into recharge Card Number, Password, Transfer Money and Append Code, finally click Submit.
How to reset HiHicall password
Answer: Sign up you HiHicall account, then find management system, click Client Information and do revision login password.
How to add your friends to phone book?
Answer: Open your phone book and click Append, according to window register, put into your friends information in file, then it will appear your friends information who you append. You can choose to dial your friend’s number in “Operation” menu, you can also edit or delete you friends information in phone book.
Can I use HiHicall at other area?
Answer: Certainly, you can use HiHicall anywhere if your have computers with internet. Connection.
How to check my calling history?
Answer: Sign up your HiHicall account, then login management system and you can see all your call record.
What’s the reason that I may hear the other’s echo when I call others ?
Answer: Please double click the volume, open the volume control window, select Mute with the microphone. So your problem is solved .